Monday, October 1, 2012

A Rave and a Card!

Let me start this post by expressing my gratitude and awe for a company I recently had a customer service issue with.  I've been loving Clear & Simple Stamps products for awhile now and have never had a single issue with anything I've purchased from them.  Then it happened...I opened a new ink pad that I was excited to try out and the smell about knocked me down.  Now, it was a sort of peachy neutral color which seem to have a different smell no matter the company but this smell was down right rotten smelling.  I stamped with it and you could tell something was just not right.

I dreaded having to endure the customer service process because of several bad experiences with a stamp company which shall remain nameless but I always felt that I practically needed a lawyer to "prove" that something wasn't working properly.  This always annoyed me because I'm the customer and if I'm not happy, shouldn't that be the only thing that matters?  I braced myself for the worst and got the ink pad packed up and ready to ship back to prove there was an issue and guess what...Clear & Simple Stamps quickly responded that a new ink pad would be on its way to me.  WHAT???  I was floored.  I didn't have to send pictures or the product back as proof that something was wrong?  No, they just trusted that the customer knows when a product isn't up to snuff.  What a breathe of fresh air.  I swear, I felt like I was in a Disney cartoon and the birds and deer started coming out of the woods to sing with me...yup, I was filled with THAT much joy!

Flash forward to today.  My package arrived and not only is my new (non-smelly) ink pad inside but I also got a cool bag of wooden buttons!  I then discovered a little card which graciously apologized for the defective ink pad and included a gift card to Starbuck's for my trouble.  After I picked myself up of the ground, I realized that this was the least amount of "trouble" I've ever had to go through to resolve an issue with a product.  It was a pleasure doing business with a company that so obviously respects its customers and I can't wait to place my next order!

Now on to the card I made today for the CAS-ual Friday challenge this week.  The challenge is an ingenious one and I couldn't wait to play along!  Basically, your inspiration is your own blog's header.  How fun is that?  The design team made some AMAZING cards so, go check it out and play along too!  Here's mine:

Stamps:  Where the Heart Is (Simon Says Stamp)
Inks:  Wasabi (Amuse Studio), Versamark (Tsukineko)
Dies & Cuts:  Talk Bubbles, Where the Heart Is (Simon Says Stamp)
Paper:  Simply Chartreuse (PTI), Sept Card Kit 6x6 Pad (Studio Calico), Solar White (Neenah)
Misc:  Foam Tape (Scotch), Raindrop Stickies


  1. It's always nice to hear good customer service stories!

    Your card is the raindrops!

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  3. woohoo! Love to hear a great customer service story...big hats off to CSS! And your card is divine! Love the sweet layout! Thanks so much for playing with us at CAS-ual Fridays!

  4. What a fabulous customer service story!!! Yahoo!!! And I love your card! Simply perfect! Thanks for joining the fun this week at CAS-ual Fridays!

  5. lovely card and raindrops seems real.


  6. Wonderful card and header~I love the raindrops~

  7. First of all you have a really darling header :) I just love your take on it! Glad you tooted your horn with us at CAS-ual Fridays!

  8. So love your inspired card from the blog header! There is a bit of a twist with the theme (love the clouds)! I am very happy to hear that C & S has such EXCELLENT customer service. So glad that you play with us at CAS-ual Fridays!

  9. Awesome card and awesome story! I have used their stamps and love them, so glad they took care of you! I really love the pop of the bold green card here, very refreshing! Thanks so much for playing along with us this week at CAS-ual Fridays!


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